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Contact Us
Frequently asked questions
How will you get tracking details for your order?
You’ll get a tracking number by email once your order ships. Use it to follow your package on our site or on the carrier’s website.
How can I become a brand ambassador?
To become a brand ambassador, please visit our 'Affiliate Program' page and fill out the application form. We will review your application and get back to you.
What are the shipping options available?
We offer standard, expedited, and international shipping options. You can choose your preferred method during checkout.
How do I contact customer support?
You can reach our customer support team via email at mskittyspopshop@gmail.com. We aim to respond within 24 hours.
Can you request a custom version of an item?
Yes, many of our products can be customized. Check the product page for options, or contact us if you need help.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately with your order details and photos of the damage. We will assist you with a replacement or refund.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can view all options during checkout.
Can I request a custom gift message?
Yes, you can include a custom gift message during checkout. We’ll make sure it’s included with your order.
How do I leave a review for a product?
You can leave a review by visiting the product page and clicking on the 'Write a Review' button. Your feedback is greatly appreciated!
What is your cancellation policy?
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order might already be processed.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us for a return authorization.
Can you place an order from outside the U.S.?
Yes, you can order from the U.S. and internationally. Shipping costs and delivery times depend on your destination.
How long does it take to process and ship an order?
Please allow 3 to 5 business days for processing and shipping. Delivery time after that depends on your location and shipping method.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, you can contact us to update your shipping address.
How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our website.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Please check our shipping policy for details.
What happens if an item is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click the 'Notify Me' button on the product page.
Can you buy a gift card for someone else?
Yes, you can buy a gift card for yourself or send one to someone else.
Can I request a product that is not listed on your site?
If you have a specific product in mind that is not listed, please contact us. We may be able to accommodate your request.
How do I update my account information?
You can update your account information by logging into your account and navigating to the 'Account Settings' section.
What should I do if I forget my password?
If you forget your password, click on the 'Forgot Password' link on the login page and follow the instructions to reset it.
If you would like more information about becoming an investor, please click here to review our proposal. If you would like to more forward, please email me at mskittyspopshop@gmail.com.
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